This Return Policy applies to all purchases made through the OnAnthem checkout experience, regardless of which seller's products you purchase. All sellers on the OnAnthem platform are required to honor this policy as a condition of selling through our platform. Sellers may offer more generous terms than those described below, but may not offer less.

Most items purchased through OnAnthem may be returned within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:

• •Timeframe: The return must be initiated within 30 days of the delivery date
• •Condition: Items must be unused, unworn, unwashed, and in their original condition
• •Packaging: Items should be returned in original packaging when possible
• •Proof of purchase: You must provide your order number or confirmation email

The following categories of items are not eligible for return unless they arrive damaged or defective:

• • Custom or personalized items made to your specifications
• • Digital products and downloadable content
• • Gift cards and store credit
• • Perishable goods (food, flowers, etc.)
• • Intimate or sanitary goods
• • Hazardous materials
• • Items explicitly marked as "final sale" or "non-returnable" at the time of purchase

Sellers must clearly disclose non-returnable status on the product listing before purchase. If an item was not marked as non-returnable at the time of sale, the standard 30-day return window applies.

You may cancel an order before it has shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process described above.

• •Before shipment: Contact the seller to request cancellation. If the item has not yet been dispatched, you will receive a full refund including any shipping charges.
• •After shipment: Cancellation is no longer available. You may refuse delivery or initiate a return once the item arrives.

Shipping policies include:

• •Processing time: Sellers are responsible for shipping items in a timely manner after an order is placed
• •Delivery estimates: Any estimated delivery dates provided are estimates and not guarantees
• •Taxes: Applicable taxes are calculated based on the delivery address and displayed during checkout before you complete your purchase
• •Shipping costs: Shipping rates are set by each seller and displayed during checkout before you complete your purchase
• •Tracking: Sellers should provide tracking information once an order has shipped
• •Non-delivery: If your order does not arrive within 14 days of the estimated delivery date, you may contact the seller for a resolution or file a dispute with OnAnthem

If you receive an item that is damaged, defective, or materially different from its listing description, you are entitled to a full refund including original shipping charges. The seller is also responsible for return shipping costs in these cases.

• •Report promptly: Contact the seller within 7 days of delivery to report damaged or defective items
• •Documentation: Include photos of the damage or defect when contacting the seller

All sellers on the OnAnthem platform agree to the following as a condition of selling through our checkout experience:

Sellers may offer terms that are more generous than this policy (e.g., longer return windows, free return shipping, or exchanges). Any enhanced terms will be communicated by the seller directly.

If you are unable to resolve a return or refund issue directly with the seller, you may contact OnAnthem for assistance. We will review the dispute and work with both parties to reach a fair resolution. Please have your order number and any relevant communication with the seller available when contacting us.

We may update this Return Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email or through the platform. The policy in effect at the time of your purchase governs that transaction.

For questions about returns, refunds, or this policy, please contact us: